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A call center is an office


A call center:


Informs:


A call center is an office where a company's inbound calls are received, or outbound calls are made. Call centers are increasingly popular in today's society, where many companized have centralized customer service and support functions. Call centers employ many staff in customer service, sales and support functions.
Outsourcing referrs to a company that contracts with another company to provide services that might otherwise be performed by in-house employees.
Many large companies now outsource jobs such as call center services, e-mail services, and payroll. These jobs are handled by separate companies that specialize in each service, and are often located overseas.
Outgoing calls for telemarketing, clientele, and debt collection are also made.


Business Process Outsourcing Definition
Business process outsourcing (BPO) is the act of giving a third-party the responsibility of running what would otherwise be an internal system or service.
survey :The call center ranked high for attrition due to health reasons, for sleeping disorders-83% compared to industry average of 39.5%, Voice loss-8.5% as against 3.9%, Other problems were ear problems (8.5%), digestive disorders (14.9%) and eye sight problems (10.6%).
currently more than 150 call centers are operating in the country, inclusive international and domestic.
In the past 8 months more than 35 000 people have been recruited in Bangalore and according to industry experts, there is a shortage of over 8000 operators in the city based call center alone.



•The largest English-speaking population after the USA
Basic facilities like transportation, food, safety, and security measures have been assured especially for those who work in night shifts.
In India, manpower is available at a fraction of the cost overseas upto 40% less.
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